If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. EMC 0 0 10.146 10.364 re Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Key Clipper information translated to Chinese. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream A reader in a prior column thought $300 had disappeared from an account. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Add only that total amount to your card. EMC If you have a question, please call (510) 464-6841. No. EMC Unfortunately, the Clipper Card doesn't allow that. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. 7) d"W0%Q T If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Yes, you can manage your account using the Clipper app and in your mobile wallet. Key Clipper information translated to Chinese. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj startxref 0 %%EOF 332 0 obj <>stream Station Agents can also provide pre-addressed envelopes to Treasury. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. If you cannot tag your card successfully, try on another device. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. I no longer need to use Clipper. /Tx BMC endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about Clipper on your phone. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Mail the ticket(s)toBART's Treasury Department. I dont think you can get back the basic Suica fee either. EMC Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Due to observed delivery issues this is a less secure option. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. IMPORTANT: Clipper cards will hold funds for . Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. I havent needed to use it in that time. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. The check may take 4-6 weeks. Describe the situation, including your account information. Then when you exit, Caltrains will tell you that you have a negative balance. f If your card is registered, contact us so we can block your card from further use. 0 0 10.1455 10.364 re E\\y\F@B.DHR!"g/ HD 0UR K(EP%xg:#6(=VU-zTqwn?p If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream All Go Pass users should register their Clipper cards on Clippers website. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. 0 0 10.1455 10.364 re EMC In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Eventually, we got the refund. Visit our VTA Smart Pass page for more information. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. 0.749023 g Your session is about to expire due to inactivity. Add value, set up autoload, and check your balance! And Metro card. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Clipper is a regional transit card that can be used on all transit in the Bay Area. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Learn More Key Clipper information translated to Spanish. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Paper Tickets For youth, seniors, people with disabilities and low-income adults. E\i\\ /Tx BMC Phone. Learn more about our privacy policy. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream If you purchased your Clipper card from a retail location, confirm that the provider activated the card. /Tx BMC My spouse, relative, or close friend needs help managing their registered Clipper card. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream f If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Refunds are subject to the fees in Section 10. 0 0 10.146 10.364 re 0.749023 g Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. You can add value, see what's on your card, and see recent transactions. Enter and space open menus and escape closes them as well. ClipperCard is your passport to campus and beyond! 0 0 10.1455 10.364 re /Tx BMC Use the app to manage your cards. Pay With Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream H237402VH2P0P04341Qf& The old website used to show added values, ready to be activated, but no longer does. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. If your card is registered, contact us so we can block your card from further use. /Tx BMC Clipper says it does not take funds away, even if. Choose to stay logged in or to log out. Your refund request will typically be . USF does not issue refunds for a lost commuter subsidy. I no longer need to use Clipper. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream $16.99 10% off. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g (Some limitations may apply.) Directions to Zide needed from Union Square. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream No service to Chase Center atthis time,stay tuned for updates. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Then you wouldn't have to bother about a refund. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Credit Card Type (check one): o MasterCard . Any suggestions, or is this another way for a government-backed agency to abscond with my money? Ticket Refunds. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. /Tx BMC E\i\\ The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. E\\y\F@B.THH!*o* Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. One beep means you have tagged on, and two beeps mean you have tagged off. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream Riders have 2 options for getting a refund: For faster replacement, you also can pick up your replacement card at an in-person service location. Donations of tickets with unused value of less than $1 can be made to local non-profits. You must tag your card again when you get off the train. For more information, please refer to our pre-tax payroll deduction web page. If your card is registered, contact us so we can block your card from further use. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. EMC /Tx BMC If you forget to tag on and/or off, you will be subject to citation. EMC But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. If you have a Go Pass on one of these cards, please contact our office for a replacement card. f Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. It is not available to students or postdoctoral scholars at this time. Registration is easy, and its free. I have a whole collection of stored value transit cards from many places! How can I manage the account on their behalf? about the future of clipper (external link). You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Clipper cards will hold a maximum of $300. My spouse, relative, or close friend needs help managing their registered Clipper card. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. No service to Chase Center atthis time,stay tuned for updates. EMC Prior to that he was an assistant sports editor at the paper from 1984-1987. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Stanford, California 94305. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Up and Down arrows will open main level menus and toggle through sub tier links. H*2T0T341f& Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. HD 0UR K(EP%xg:#6(=VU-zTqwn?p And my Oyster card. If you don't want to deal with that, just pay the $3 to get the card. o Discover . For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. For details about how to apply for a refund, download theClipper Cancellation Form. EMC How many people do not know and never retrieve their funds? Email clipper@bayareametro.gov. But the other way is get you $$ back is to understand why they charged $3 in the first place. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream I'd calculate your estimated usage and only put that amount on the card. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. E\\y\F@B.DHR!"g/ E\\y\F@B.DHR!"g/ Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. $15.29. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. What do you recommend for getting this resolved? LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p The Go Pass is valid for thecalendar year: from January 1through December31. Does this mean my card is worthless and I might as well toss it? If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. Left and right arrows move across top level links and expand / close menus in sub levels. We cannot give refunds for partially used passes or tickets. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. The Go and Smart Passesare non-transferable. endstream endobj 185 0 obj <. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? 0.749023 g When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. EMC Treasury will mail you a check. Learn More about the future of clipper (external link). No they don't keep cash at the stations. The Go Pass is also available to graduate students until December 31,2022*. Learn more about Clipper on your phone. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. However, money added since then does not show on the account, as weve not used the cards. 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Can I have more than one card in my Clipper account? /Tx BMC These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. You have to fill out a form. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Subject . Someone else may be able to use it. But alas, no longer on bART as they now wont let you exit like they used to. This is one option for using up the funds on a paper ticket you own. endstream endobj 224 0 obj <>stream Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Include the card number in your description. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Opens in new window. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. EMC Min of $5. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. /Tx BMC How can I cancel my card and get a refund? /Tx BMC You can have multiple adult cards associated with a single account. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. You can also log in to your regular Clipper account to see your balance and download a transaction history. Your session is about to expire due to inactivity. /Tx BMC H*2T0T3415Rf& Clipper's on your phone! The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. If unsuccessful, your Clipper card may be defective or damaged. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. BART will refundpaper ticketswith a remaining value greater than $1.00. Location of mushroom dispensaries in Oakland? Otherwise, you will be logged out automatically. EMC Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Pay With Visit the Go Pass eligibility page for more information.
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